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Telefonata

FAQ

HilfeCenter | FAQ-Chat-Helpdesk

  • How do I contact you?
    Our service teams are happy to help you in any way that we can. If you have a specific question, first try using the search bar for an answer. If the article you find does not fully answer your question, or you would like further assistance, you will be provided with an opportunity to contact us through live chat, e-mail or telephone with the correct department based on the question you are asking by using the icons at the bottom of the article during office hours. If you have questions about your reservation or would like to make, amend or cancel a reservation, you may do so on our website, or via e-mail to our Reservations team: info@welcometosardinia.info If you are currently on rental and need immediate roadside assistance, please refer to the contact numbers located on your rental documentation. If you are unable to find an answer to your question, and would like to speak with one of our dedicated departments, please click here.
  • What do I need to bring when I collect my hire vehicle?
    You just need to bring your: Driving licence* Credit card (if it’s a high value vehicle two payment cards must be provided, one of which needs to be a credit card), Proof of any discount (such as a frequent flyer or Avis Preferred card), Photo ID for international rentals (such as a passport or driving licence) Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
  • How much is the pre-authorisation in Sardinia?
    Generally in Sardinia, the amount of the pre-authorisation is calculated based on: The estimated vehicle rental price. Plus the estimated price of all optional extras you've requested. Plus around 100 EUR to allow for any fuel you may use unless you have purchased Fuel up Front package. Less any amount we accept you have paid towards the rental when you booked, for example the cost of any accepted vouchers.
  • Can I pay with a debit card?
    Yes. You can pay using Visa and MasterCard debit cards. PREPAID cards are accepted online however they are not accepted at the counter which means a non-PREPAID card must be shown at the rental station (together with the PREPAID card). A PREPAID card can be used to pay for the rental at the end of the vehicle hire. Remember, the name on the card must match the driving licence of the main driver. Someone else can't pay on your behalf. And don't forget to bring your payment card when you collect your rental.
  • What happens if my flight is late?
    We will still track late flights assuming the correct flight details have been added to the reservation.
  • How do I locate my car at the airport?
    If you cannot find your rental car, which can happen especially at major sardinia airports, please ask for assistance from our staff. You can reach them personally at the counter on site or by phone using the number provided on your booking confirmation.
  • Do you charge a premium for fuel when the vehicle is returned not full?
    Our policy usually dictates that we will supply customers with a full tank of fuel at the beginning of their rental. Customers are also expected to return the vehicle with a full tank (or at the same level as the vehicle was picked up. If you don’t have the time to refuel, we can do it for you but please keep in mind that this will incur an additional fee.
  • What happens if I receive a fine?
    When a traffic offence occurs, we are notified by the relevant authorities as the registered owner of the vehicle in order to identify the driver of the vehicle. Whenever possible, liability is transferred to the driver of the vehicle at the time of the offence and the authorities re-issue the Penalty/Parking Charge Notice to the driver. We charge an administration fee to cover our costs involved in this process. Following a liability transfer, the authorities contact the driver directly by post with the re-issued fine. Rest assured, the dates of fine payment are updated so that the driver is not affected by the time taken to transfer liability. In some circumstances, liability cannot be transferred and the fine is paid on your behalf by us. The lowest possible fine amount is paid and is charged directly to the customer. Please note, to dispute an offence, the authorities must be contacted directly. Details of the dispute process and all contact details for the authority will be detailed on the re-issued penalty charge notice that you will receive.
  • Can I extend my rental?
    If you would like to extend your current hire car, we'll do our best to help. Please contact our booking team directly quoting your rental agreement number or the registration number of the vehicle. Please note - extra days will be charged at 'pay at location' prices and your pre-authorisation will be updated to include any anticipated additional costs. We will try to help you extend your rental over the phone, however sometimes you may be required to visit one of our locations.
  • Can I return my hire car outside office hours?
    We understand you may need to return your hire vehicle when we're not here, especially if you're flying from an airport during the night. That's why at many locations you can return your hire vehicle when it suits you. Just leave your keys in our secure drop box. Please remember you are responsible for the condition of your hire vehicle until we check it. When you collect your hire vehicle, we'll let you know where to park it on your return.
  • I’m going to return my hire car later than agreed. Is this OK?
    We understand you might get delayed, so we try to be flexible. If you're running late or need to extend your car rental, please make sure you contact us soon as possible. Should you return the vehicle late - without notifying us or extending your hire - you may be subject to a late return fee. If you fail to extend the rental and you are more than 29 minutes late returning the vehicle, your rental will be extended and you will be charged an extra day's rental at current pay at location prices plus a late return processing fee for each day or part of a day until the vehicle is returned. If you overrun past your agreed return date and time, you will incur a late return fee. If you still haven't returned the vehicle 24 hours later, then another late return fee will be applied. A late return fee will continue to be added every 24 hour period thereafter, until you return the vehicle to the rental station.
  • I want to challenge an extra mileage charge or incorrect billing. What should I do?
    Please contact our customer services team and we will try to help. We won't charge you for a service you haven't used and always aim to be clear and transparent.
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