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Rental conditions

WELCOME TO SARDINIA DMC | Rent a car

REQUIRED RENTAL DOCUMENTS

THE REQUIRED DOCUMENTS ARE:

When collecting the vehicle, both the main driver and additional drivers must present a valid Driving License and a valid Passport.

A driving license must be presented in legible Roman letters.

An International Driving Permit (IDP) will be required if the driving license is written in characters different to those of the renting country.
It is the driver’s responsibility to ensure that they have the appropriate license. Please check with the embassy or consulate in advance.

A credit/debit card in the name of the main driver is required, with sufficient funds for both the security deposit and for any service or extras requested locally. The Credit/debit card must be in the full name and surname of the driver and display the 16 numbers. The PIN code will be required.

The Welcome to Sardinia DMC voucher is required when picking up your rental car.

LICENCE REQUIREMENTS

Driving Licenses must be held for a minimum of 1 years.

ADDITIONAL REQUIREMENTS

All Italian citizens need to provide a valid Italian fiscal code card when picking up rental vehicle.

DEPOSIT

DEPOSIT INFORMATION

The following deposit will be debited at the start of the rental:
The Deposit amount is 200/1.000 EUR by credit or debit card.

Group A/B/C/D Super cover € 35/day - deposit 200€ or 0 for credit card use

Group E/F/G/I/K  Super cover € 35/day - 400€ or 0 for credit card use

Group L/M/O Super cover € 35/day – 500€ or 0 for credit card use

 

Charge per day Insurance Liability to

Group A/B/C/D deposit 300€ or 100€ for credit card use

Group E/F/G/I/K  deposit 500€ or 250€ for credit card use

Group L/M/O deposit 1.000€ or 500€ for credit card use

METHODS OF PAYMENT

Form of payment accepted: Bank transfer, Credit card, Mastercard credit card, Visa credit card and Debit cards Visa/Mastercard.

Form of payment NOT accepted: Cheques, Cash, Credit and Debit cards for electronic use only, Maestro, Cards not issued by a bank, Prepaid cards, Virtual cards, Visa electron.

For cars group the customer, signatory of the rental agreement, must provide 2 financial credit cards, both to be issued in the customer’s country of residence, to allow the acquisition of a security deposit on both cards.

 

TAXES

Unless otherwise indicated all costs indicated in these terms and conditions are subject to local taxes and fees.

 

EXCESS AMOUNTS

There is no insurance excess. Window, tyres and underside of the vehicle are all covered. Damaged caused by driver negligence is not covered. Please see ''Driver Negligence'', in the Terms and Conditions.

 

SUPER COVER SERVICE

The customer can eliminate the damage or theft economic responsibility signing for the optional service The Super Cover Service If requested and signed for at the moment of pickup it eliminates the maximum amount due by the Customer for damages or theft and fire. The customers deposit will also be reduced, the amount is dependent on the car group.

The service also covers weather damages, damages caused by vandalism and to windows/windscreens, roof, body, wheels, and tyres and inside.
The cost for the Super Cover Service is charged per day and dependent on the car group.

Charge per day Deposit Reduced to

Group A/B/C/D Super cover € 35/day - deposit 200€ or 0 for credit card use
Group E/F/G/I/K  Super cover € 35/day - 400€ or 0 for credit card use
Group L/M/O Super cover € 35/day – 500€ or 0 for credit card use

Charge per day Insurance Liability to

Group A/B/C/D deposit 300€ or 100€ for credit card use
Group E/F/G/I/K  deposit 500€ or 250€ for credit card use
Group L/M/O deposit 1.000€ or 500€ for credit card use

 

FUEL POLICY

THE FUEL POLICY IS

Cars will be supplied with a full tank of fuel and should be returned full. Otherwise, the client will be charged for missing fuel, plus a refueling charge.
It’s important the customer refuels within 10 kilometers from the drop-off point and keep the fuel station ticket.
Please make a note of the fuel level on the check-in document.
If the rental vehicle is returned with less fuel, then when the car was picked up. There is a refueling charge is 25€, not including tax, in addition to the missing fuel.
The fuel charges are 2.65€ per liter of petrol or, 2.68 EUR per liter of diesel.
Please note if returning the hire car on a Sunday, many fuel stations in Italy are closed, and will only operate automated card machines.

AGE RESTRICTIONS

THE AGE RESTRICTIONS ARE

All charges exclude tax and local fees, unless otherwise stated.

Minimum Age for drivers 21

There is no maximum age limit (Subject to the driving licence expiration and licence requirements)

 

ADDITIONAL DRIVERS

ADDITIONAL DRIVER REQUIRMENTS ARE

There is an additional driver charge of 14€ per day, per additional driver.

All additional drivers must meet all rental requirements, accompany the main driver when picking the rental car up and sign the rental agreement.

 

DRIVING RESTRICTIONS

GENERAL RESTRICTIONS ARE

Driving the vehicle without prior consent outside of the hire country will invalidate the agreed insurance coverage.

CROSS BORDER/INTERNATIONAL ONE-WAYS

Please confirm, either at the time of booking and/or at the pick-up location, any restrictions, and additional costs: if you are intending to drive across the border of the rental country.

International one-way travel is NOT available. The vehicle insurance will be deemed void if vehicles are not returned to the agreed pick-up location.

The Customer is not allowed to go abroad with the rented car, unless specific and prior authorization by Welcome to Sardinia DMC., as subject to specific limitations and prescriptions. To request authorization for transit abroad, the customer can write to the following e-mail address info@welcometosardinia.info .

NATIONAL ONE-WAY TRAVEL

For National one-way travel, we will confirm the availability and the price of this service once the reservation has been made and we have received a confirmation from the supplier.

 

GRACE PERIOD

THE GRACE PERIOD IS

The supplier establishes a grace period of 29 minutes from the indicated time in the reservation.

IMPORTANT:
The client must scrupulously comply with the delivery and return times indicated in his reservation and on his voucher.
Although the number of rental days as well as their price are calculated based on 24-hour periods, some providers charge penalties or even additional days from the exact return time that appears in the reservation, without taking into account the period of 24 hours.
Welcome to Sardinia will not make any refund / compensation for this reason.

 

EXTRAS

THE AVAILABLE EXTRAS ARE

Optional Extras are to be paid locally, they do NOT include local taxes and fee unless otherwise stated. Extras cannot be guaranteed and are subject to availability.

 

Booster Seat (15-36 kg aprox)  33€ day

Baby Seat (approx. up to 13kg)  15€ day

Child Seat (9-18 kg aprox) 25€ day

DELIVERY AND COLLECTION

DELIVERY AND COLLECTION AVAILABILITY

Providing the Delivery and Collection service is available, confirmation will be given at the time of booking.

The Delivery and Collection Service during opening hours is an on-request service.

Within city limits a delivery and collection Service charge of 30€ applies.
Outside city limits 3€ per km will be charged (a minimum of 30 km will be charged).

Delivery and Collection Service out of operating hours is an on-request service. Please contact info@welcometosardinia.info . For a delivery and collection out of hours there is an additional surcharge of 25€ applies.

 

OUT OF HOURS SERVICE

THE OUT OF HOURS SERVICE AVAILABILITY IS

The Out of Hour service is by request basis only. This service may not be available at all locations. There will be an extra charge of 40€, for picking up and dropping off the vehicle. In some cases, airport/location fees may also be applied. All Out of Hour’s fees are to be pay locally.

CANCELLATIONS AND NO SHOWS

CANCELLATION AND NO-SHOW POLICIES AND FEES

 

Cancellation or no-show Policy

  • Official rates: 100% penalty for cancellations from 48h before delivery

  • Pre-paid rates: 100% penalty for cancellations from 15 days before delivery

  • Low-cost rates NO REFUNDABLE: 100% cancellation fee

 

SUPPLIER/ROADSIDE ASSISTANCE

ROADSIDE ASSISTANCE INFORMATION

In case of a breakdown customers must stay with the car and contact the rental office for assistance. Telephone numbers are on the rental paperwork, please confirm at the time of pick-up of the rental vehicle.

In case of an accident, the customer must remain with the vehicle, and complete a police report at the time of the incident.

In case of theft of the vehicle or vehicle equipment customers must contact the rental office and make a report to the police.

EXTRA INFORMATION AND COSTS

RENTAL EXTENSION

Please note that it may not always be possible to extend the hire. When the rental branch agrees to extend the hire, the rental will be charged at the prevailing rate which may be higher or lower than the original booking rate.
Rental extension must be requested directly to the rental branch

The Extension must be authorized by the rental location at least 48 hours before the initial rental end date.

Extensions of your rental period is only available on a pay locally basis.

DELAYED OR DIVERTED FLIGHTS

Reservations will be held for 1 hour(s) from the specified reservation time after which they will be classed as a no-show. If a customer arrives after this time, then a vehicle is not assured. We will do everything possible to provide a vehicle. This may include offering a different vehicle and rates may be different to the original booking. Flight numbers provided are for informational purposes only. It is the responsibility of the customer to inform the location of any delays.

ADDITIONAL DAMAGE/LOSS CHARGES

In case of damage or loss to the vehicle registration plates, the customer will be charged 250€, per plate, plus VAT.

In case of damage or loss to the vehicle keys, the customer will be charged 250€ plus VAT.

TRAFFIC ADMINISTRATION FINES

If the customer receives a traffic fine, such as but not limited to, a speeding or parking fine, the customer will be charging 40€ per offence.

ACCIDENT ADMINISTRATION FINES

An accident administration fee of 50€ not including VAT is charged if the customer has been involved in an accident.

PETS ON BOARD

Pets can only be transported in the vehicle kept in a carrier. The vehicle must be cleaned before return. If a customer is found not to have done so, a cleaning fee will be charged. Please inform the supplier at the time of booking

 

WHAT'S NOT INCLUDED

WHAT'S NOT INCLUDED IN THE BOOKING COSTS

Additional Cost such as: Towing charges. Fines. Administrative expenses for fines. Traffic congestion charges and penalties. Administrative expenses for damages. Expenses for loss of use. Toll. Extra cleaning. Special services and any other concept not included in the section of what is included.

Delivery and Collection Fees (Paid locally)

One Way Rentals

Optional Extras (Paid Locally)

Roadside Assistance

Special/Additional Cleaning

Toll Charges

Tow Charges

Please read the Terms and Conditions of your vehicle hire carefully before signing for the rental vehicle.

Please note, not all supplier excess waivers cover the following, unless otherwise stated in the excess waiver packages: damage to wheels, tyres, hubcaps, locks, windows, side and rear-view mirrors, undercarriage of the vehicle, suspension, damage to clutch, damage to exterior paintwork. Any damage and loss incurred not arising from general use.

If there is an option extra and service you do not want, you must ask for the removal of the item before signing the contract. Any option extra and service that is accepted with the customer’s signature will be charged to your credit/debit card and Welcome to Sardinia DMC you will not be able to reimburse it later.

DRIVER NEGLIGENCE

Driver negligence's and deliberate damage/loss, are not covered by the suppliers insurance waivers, and will incur additional costs and administration charges, if the customer has been found to have acted against the terms and conditions of the rental agreement:

Dropping the rental vehicle off at a supplier office, other than agreed in the rental agreement.

Abandoning the vehicle.

All costs derived from the use of the incorrect and/or lack of petrol.

The supplier is not to be held liable for items stolen, forgotten or lost inside the vehicle. It is recommended having these items covered through personal travel cover.

The loss/damage of the vehicle documents and/or keys.

It is not permitted to remove the vehicles seats.

If the driver is found to be under the influence of alcohol or drugs, and/or found using their cellular phone at the time of the accident.

Driving the vehicle when tired and not feeling well.

The use not permitted includes and is not limited to the following cases mentioned by way of example: Pushing or towing another vehicle.

Driving in areas not suited to public transport, such as beaches, race tracks, forestry roads, back roads, dirt roads and very poorly paved roads that could cause damage to the underside of the vehicle.

Driving the vehicle in restricted areas, and more specifically on airport roads and other roads for aeronautical and/or military use.

Negligent behavior when the vehicle’s indicators show an alert that customer’s state are known to them when they sign the agreement.

Transport of goods or animals and, in particular, substances that are hazardous, inflammable and/or poisonous for the vehicle and its occupants.

The transport of individuals or goods for which the customers receive direct or indirect payment.

Using the vehicle for unlawful activities, reckless driving, sub-leasing the vehicle, giving driving lesson, or teaching special driving technics.

Transporting a number of passengers and amount of luggage not authorized for the vehicle concerned.

Manipulation of the speedometer. Customers must report any malfunction of the speedometer to the supplier immediately.

Transport of luggage or any other item on the vehicle’s roof, even when an adequate luggage rack is used for the purpose.

Damage to the vehicle caused by leaving tempting items in plain sight inside the vehicle.

Dirtying the inside of the vehicle beyond what would be expected from reasonable and careful use.

Driving against the traffic regulations.

The vehicle is driven by a person who is not authorized to do so in the agreement, as either a customer and/or a supplementary driver.

Continued use of the vehicle after the rental period has ended.

DISCLAIMER

TERMS AND CONDITION AMENDMENTS

Welcome to Sardinia DMC makes every effort to ensure that all the information provided is correct at the time of booking. The terms and conditions presented in the rental voucher are reviewed and updated by the supplier on a regular basis. Welcome to Sardinia DMC are not responsible for the updates if made after the booking has been made.

 

COMPANY INFORMATION

11 TRAVEL GROUP SRL
Via Chianciano 42 – 09045 Quartu S. Elena (Ca)
Partita Iva 03980280923 REA: CA353716
PEC: 11travelgroup@pec.it

Brand: WELCOME TO SARDINIA DMC & MICE
Sede operativa: Via San Giovanni n° 5 | 09045 Quartu S.Elena (Ca)
Tel. +39.0707966254 Fax +39.070796178
E-mail: info@welcometosardinia.info
Web site: www.welcometosardinia.info
 

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